Janelle Matthews

A Knowledge Management and digital workplace practitioner who helps organisations make information easier to find, trust, use, and maintain. Specialising in Microsoft 365, governance, organisational adoption, and building knowledge environments that work for people today while creating a strong foundation for whatever comes next.

Background spans enterprise IT, service delivery, training, process improvement, and Knowledge Management — bringing all four lenses to every engagement: people, process, technology, and the knowledge connecting them.

In her most recent federal IT role, Janelle established and operationalised a Knowledge Management programme supporting more than 120 personnel, modernised SharePoint and Teams environments, developed governance and information architecture, and built solutions supporting training readiness, onboarding, collaboration, and leadership decision-making.

As a Certified Knowledge Manager and Certified AI Knowledge Management Professional, she believes in getting the fundamentals right first — how knowledge is created, organised, governed, shared, found, and maintained. That may mean strengthening an existing knowledge environment, untangling years of information sprawl, improving how people use Microsoft 365, preparing for future AI capabilities, or making sure an existing AI initiative has reliable knowledge to work with.

• Figure out what is really getting in the way. Assess current KM practices, workflows, content, and Microsoft 365 environments to identify friction, duplication, gaps, and opportunities for improvement.
• Bring structure to the sprawl. Develop practical governance, information architecture, taxonomy, permissions, and KM frameworks for SharePoint, Teams, and broader digital workplace environments.
• Make knowledge easier to use. Improve knowledge bases, documentation practices, onboarding resources, organisational learning, and knowledge-sharing processes.
• Help the change actually stick. Support KM and Microsoft 365 adoption through stakeholder engagement, training, change enablement, and user-centred implementation.
• Build a stronger foundation for what comes next. Strengthen the content, governance, and information structures organisations rely on today while preparing them for future or existing AI-enabled capabilities.

Fees available upon inquiry. Submit a session request and we will be in touch to confirm details.